Return policy

1. OUR RETURNS POLICY

If you are a customer in United Kingdom, you have 14 days to return your item(s) after receiving your order. Find out how to return your item(s) below.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
Items must be returned within 14 days of receipt.

  • Items must be unworn and unwashed.
  • Pierced jewellery cannot be returned for health and hygiene reasons.
  • Underwear and swimwear can only be returned if the hygiene seal has not been removed.
  • Beauty products, fashion masks and accessories cannot be returned for hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • You must obtain proof of postage just in case your order is lost on its way back to wholemall

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

2. FAULTY GOODS

Please return your item(s) to us after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service here, and a member of our team will look into it. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

RETURNS

HOW DO I RETURN?
UK RETURNS INFORMATION

UK returns are FAST, TRACEABLE & COST EFFECTIVE using the returns portal . You’ve got 14 days to send something back to us from the day you receive it. you will need to pay for your return, you will need to get your returns label via Email. Please use the address label provided, any handwritten address labels will cause delays with your refund. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.
   1. Repack your items (These need to be unworn/unwashed/unused and with original tags).
   2. Login to our returns portal by clicking the Start a Return button.
       You will need your order number and email/your phone number.
   3. Select your preferred return option (Print returns label at home or in store options).
   4. Once you have processed your return in the portal you’re ready to post it off! Make sure you keep proof of   postage!
   5. Keep an eye on your return tracking. You’ll get an email once we receive your returned item.